Refunds & Returns Policy

Overview
We want you to be happy with your purchase. Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed, we unfortunately can’t offer a refund or exchange.

To be eligible for a return or exchange, your item must be unused, in the same condition you received it, and in its original packaging.

Items that can’t be returned
Some items are not eligible for returns or refunds, including:

  • Print-on-demand journals and personalised items

  • Gift cards

  • Downloadable products (e.g., software, PDFs)

  • Certain health or personal care items

Proof of purchase
To complete a return or exchange, we require a receipt or proof of purchase. Please do not send items back to the manufacturer.

Refunds
Once your return is received and inspected, we will notify you by email about the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a certain number of days.

Late or missing refunds
If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company — it may take time before your refund is officially posted.
  3. Contact your bank.

If you’ve done all of the above and still haven’t received your refund, please contact us at hello@hespeaksiwrite.com.

Sale items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. To request an exchange, email us at hello@hespeaksiwrite.com.

Gifts
If the item was marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit for the returned item’s value. If not, the refund will go to the original purchaser.

Shipping returns
You will be responsible for return shipping costs. Shipping costs are non-refundable. Depending on your location, the time it may take for an exchange or refund to reach you may vary.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Need help?
Questions about refunds or returns? Reach out at hello@hespeaksiwrite.com.

Last updated: 3 November 2025