Privacy Policy

Effective date: 11 November 2025

At He Speaks, I Write, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and manage your data in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have any questions or concerns about this policy or how your data is handled, please contact us at hello@hespeaksiwrite.com.

1. Information We Collect

We may collect personal information that you voluntarily provide, such as your:

  • Name

  • Email address

  • Postal address or delivery details (when you make a purchase)

  • Payment information (processed securely via third-party providers)

  • Any other information you choose to share through forms, comments, or communications with us

We also automatically collect some non-identifiable information when you visit our website, such as browser type, IP address, referring website, and the pages you visit. This helps us analyse performance and improve your experience.

2. How We Use Your Information

We collect and use your information to:

  • Process and fulfil orders, including delivery and payment

  • Operate, maintain, and improve the Website

  • Respond to your enquiries, comments, or requests

  • Send administrative messages (like order confirmations or policy updates)

  • Send newsletters or marketing emails if you’ve subscribed (you can unsubscribe anytime)

  • Protect against fraud, unauthorised activity, or breaches of our terms

  • Comply with legal and regulatory obligations

We only collect information necessary for our business activities and take reasonable steps to ensure it’s accurate, up-to-date, and secure.

3. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to personalise your experience, analyse traffic, and store preferences.

You can disable cookies through your browser settings if you prefer not to share this data, but some website features may not function properly without them.

4. Third-Party Services

We use trusted third-party service providers to help operate our business. These may include:

  • Google Analytics – for tracking website traffic and usage patterns. See more information at: https://policies.google.com/privacy

  • Email marketing platforms – to send newsletters and updates

  • E-commerce and payment processors – to securely manage orders and transactions

  • Website hosting providers – to maintain and protect the Website

Each provider has its own privacy policy governing how your information is used and stored. We take care to partner only with providers that maintain high standards of privacy and security.

5. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose your data only when:

  • It’s necessary to deliver goods or services you’ve purchased

  • We’re required by law, regulation, or court order

  • It’s needed to protect our legal rights, property, or safety

  • You’ve given consent for it to be shared

Some of our service providers may store or process data overseas (for example, in the United States). When this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

6. Advertising.

CMI Marketing, Inc., d/b/a Raptive (“Raptive”) is a service provider of this Site for the purposes of placing advertising on the Site, and Raptive will collect and use certain data for advertising purposes. To learn more about Raptive’s data usage, click here: https://raptive.com/creator-advertising-privacy-statement/

7. Data Security

We take data protection seriously. Your personal information is stored securely and accessed only by authorised personnel or service providers. We use appropriate technical and organisational measures to protect it from unauthorised access, misuse, loss, or alteration.

However, please note that no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we take all reasonable steps to minimise risks.

8. Your Rights

You have rights under the Australian Privacy Principles, including to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or outdated details

  • Withdraw consent to marketing or data processing activities

  • Request deletion of your data, where legally and practically possible

To make a request, please contact us at hello@hespeaksiwrite.com. We will respond within a reasonable timeframe (usually within 30 days).

Please note that we may need to retain certain records to comply with our legal or financial obligations.

9. Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal information, please contact us immediately at hello@hespeaksiwrite.com, and we will delete it promptly.

10. Links to Other Websites

Our Website may contain links to other websites. We are not responsible for the privacy practices or content of external sites. We encourage you to read their privacy policies before sharing personal information.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Updates will be posted on this page with the new effective date.

12. Contact Us

If you have any questions, concerns, or complaints about how your personal information is handled, please contact us at:

He Speaks, I Write
📧 hello@hespeaksiwrite.com
🌐 www.hespeaksiwrite.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance:
www.oaic.gov.au